The statement for services is sent to the customer the first of every month. This is for usage from the previous month. The statement is due on or before the 15th of the month. On the 16th of the month a past due statement will be sent out which will include a 10% penalty. The customer must have full payment to the Billing Office on or before the 25th of the month. On the 26th of the month turn offs will be done. When payment is received in full, a $25 reconnect fee is required for electric service to be restored, and a $25 reconnect fee is required if water service is to be restored.
Payment of bills can be made in the Billing Office, dropped in the drop box in the foyer of City Hall, ACH from banking account or now online.
Statements can be either be mailed or emailed to the customer.